MicroCSM

I specialize in AI consulting for SaaS founders with under $500K ARR, helping them prevent churn and drive adoption without the overhead of full-time CSMs using AI-powered Customer Success workflows.

Hi, I'm Jason. I’m passionate about bringing enterprise-grade Customer Success to MicroSaaS. With 21 years in software—9 of them in Customer Success for Fortune 500 clients—and deep expertise in automation and AI, I help SaaS founders under $500k ARR cut churn and accelerate product adoption without the overhead of full-time CSMs. Through AI-powered workflows and proven CS best practices, I deliver big-league results at a fraction of the cost.

MicroCSM Services

Training: Prevent Churn with AI-Driven Customer Success

  • Learn how to use simple data points to develop a customer health scoring system for your SaaS

  • AI prompt packs to generate an executive Customer Success analysis for all your customers, revenue risk analysis, and an action plan to improve your customer health

  • Customer health dashboard template

MicroCSM-in-a-Box Automation: The CS team that never sleeps

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AI-Driven Customer Success Architecture: Bring CS to your SaaS w/o hiring a single person

  • ChurnGuard: build a customized health scoring system for your SaaS that can be automated and analyzed regularly to get ahead of churn

  • SuccessFlows: automated workflows based on customer health scores to meet the needs of healthy, neutral, and risky customer states

  • Achievements: define the milestones & metrics that ensure success for your customers

Ready to do this?

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